18 and 19 November 2020

Free Event

Build your own agenda

For Q community members

Skills. Ideas. Connections. Perspectives.

The Q community event 2020 provides a unique opportunity to explore what COVID-19 means for you and the future of health and care, with people improving services across the UK and Ireland.

 

This year’s virtual event will be packed with inspiring content, practical collaborative sessions, and space to reflect on the impact of this challenging year. With a mix of live, interactive workshops, short on-demand sessions and opportunities to meet other members, you can build an agenda to suit your availability and interests.

 

The environment we’re all working in is changing fast, so we’ll be tailoring the content right up to the event to reflect this. Whatever the backdrop, the event will offer you skills, ideas and connections to take on the immediate challenges, and fresh perspectives to help make the most of the opportunities ahead.  


Through the event, you’ll have a chance to explore three themes:



And, as ever, there will be plenty of opportunities to make connections and learn with fellow members.

 

Register to join us.

Supported by

                                                                                     

     

                                          

Programme


Day 1

18 November

 9:30 - 10:00

Get, Set, Go: start your day with some speed networking

Connecting is at the heart of Q and this can be done in a productive way. In this session we’ll be creating loose yet powerful connections by asking engaging questions to enable you to tap into a deep well of curiosity. Everyone can contribute and discover. You never know what might be uncovered through the power of Liberating Structures.

Delivered by: Matthew Mezey - Community Manager, Q

 10:00 - 11:00

Reflecting on our experiences of COVID-19: a supportive space for sharing and learning

COVID-19 has changed all our lives, personally and professionally. This session provides space to connect with each other to reflect on what recent months have meant for us individually and as a diverse community of improvers. There will be opportunities to talk through what you feel comfortable to share, preparing the ground for learning together through the event. We’ll also spend some time reflecting on the wealth of experience in the community as we face the next stage of this unprecedented period of change.

Delivered by: Stacey Lally - Associate Director - Professional Development and Community, Q Zarina Siganporia - Innovation and Collaboration Manager, Q

 11:00 - 12:15

What are the big priorities for improvement looking forward?

COVID-19 is having a profound impact on health and care and on how we think about improving it. This session will set out a vision for the impact we should be seeking through improvement given what we’ve learnt since March and the urgent need for radical change to face future challenges. Find out first what hundreds of Q members said we should be prioritising, with an opportunity to discuss and develop this with others. This session provides an opportunity to step back and think about where we need to focus individually and collectively, and to have your say on the big priorities for improvement

Delivered by: Penny Pereira - Q Initiative Director, The Health Foundation Matthew Hill - Q Insight, Evaluation and Research Manager, The Health Foundation Zarina Siganporia - Innovation and Collaboration Manager, Q

On demand

Confronting the challenges ahead: how is health and care changing?

The health sector is in the midst of unprecedented upheaval. Achieving sustainable health and care will require bold action on workforce and service design, and making the most of accelerating technological advances, all while keeping current services running. This session provides a deep-dive into key patterns in the health service: support, demand, supply and changes in professional roles, and approaches to management and strategy. Take some time to reflect on broader changes that set the context for improvement work. How can we ensure our improvement efforts are equal to the ‘big picture’ changes and challenges ahead?

Delivered by: Jennifer Dixon - Chief Executive, The Health Foundation

What Q said about improvement during COVID-19: highlights from Q's annual insight survey

Drawing on results from over 200 members’ experiences, this session explores the role improvement is playing during COVID-19. What methods are being used most often and for what purpose? Are broader improvement approaches and mindsets more important? What contexts and support are enabling collaboration and improvement and what is holding it back? What do members think this means for the future of improvement, their organisations and those leading improvement at the system level? This session is an opportunity to step back, look at what your peers have been doing and spot things that might help your work.

Delivered by: Matthew Hill - Insight, Evaluation and Research Manager, Q Jo Scott - Q Insight Manager

How QI is helping through this crisis

Improvement methods have come into their own for many people during the pandemic. In this session, Amah Shar and John Fitzsimons explore the way that improvement methods help address the challenges of rapidly unfolding crisis situations. Discover the ways QI techniques are being used by other Q members to introduce changes under pressure, and take away inspiration for your local work.

Delivered by: Penny Pereira - Q Initiative Director, The Health Foundation Dr Amar Shah - Consultant forensic psychiatrist & Chief Quality Officer, East London NHS Foundation Trust Dr John Fitzsimons - Consultant Paediatrician at the Children’s University Hospital, Temple St, Dublin & Clinical Director with the HSE’s National Quality Improvement Team (NQIT)

 12:30 - 13:15

Mindfulness: Building resilience and capacity for change (live practice & short talk)

Take some time out over the lunch period and let members of Q’s mindfulness Special Interest Group (SIG) take you through a guided practice. This session will also delve into some of lesser known benefits and share how it can support you in leading and managing change. No prior experience needed.

Delivered by: Dr Katja Behrendt - Strategic Planning Manager, Royal Free NHS Foundation Trust Dr Anna Mandeville - Consultant Clinical Psychologist & Divisional Lead for Psychology in Enfield, BEH Mental Health Trust

13:30 - 15:00

Marketplace: How to apply an equity-lens to your improvement

COVID-19 has shone a light on the severe social inequalities that exist in our health and care system. In this session, you will meet frontline teams who are using equity-based approaches to tackle inequalities and deliver improvements in practice. Designed as a virtual marketplace, this session will allow you to meet and connect with other members – providing ideas and inspiration for your improvement work.

Delivered by: Libby Keck - Head of Design and Collaboration, Q Tarnia Mason - Project lead, Q

On demand

Being heard, not seldom heard in health and social care research and service delivery

The current COVID-19 pandemic has highlighted stark disparities in mortality rates and excess deaths for a number of groups, including: Black, Asian and Minority Ethnic communities, disabled people, those on lower incomes and living in the most deprived areas, care home residents, and those in the poorest health. Yet these groups are least likely to be involved in the design and implementation of research and service delivery. This session will make the case for why it is important to take a much more collaborative approach based upon equality, diversity and inclusion in research and improvement, and will present some key examples of how this can be done in practice to reduce health inequalities.

Delivered by: Dr Josephine Ocloo - Diversity and inclusion lead, ARC South London, King's College London Daphne Amevenu - Head of Improvement Programmes, The Health Foundation

15:30 - 16:45

Improving wellbeing, improving care

There is a well-evidenced link between staff wellbeing and high-quality care, as recognised in this year’s World Patient Safety Day. In this session you can hear from national policy leaders about what they are doing to prioritise staff wellbeing, as well as hearing practical examples from leaders who are implementing improvements. You will have an opportunity to ask questions and chat to your peers about how to improve wellbeing for ourselves and our teams.

Delivered by: Jo Matthews - Head of Improvement Support and Safety, Healthcare Improvement Scotland John Drew - Director of Staff Experience and Engagement, NHS England and NHS Improvement Lt Col Joanne Cooke - Deputy Chief Nurse at Nightingale hospital

16:45 

End of day one sessions


Day 2

19 November

 9:00 - 9:30

Get, Set, Go: start your day with some speed networking

Connecting is at the heart of Q and this can be done in a productive way. In this session we’ll be creating loose yet powerful connections by asking engaging questions to enable you to tap into a deep well of curiosity. Everyone can contribute and discover. You never know what might be uncovered through the power of Liberating Structures.

Delivered by: Alex Davis - Operations Manager, Q

 9:30 - 11:00

Beneficial changes: Learning from COVID-19

Learn about some of the system-wide beneficial changes which came out of wave one of the COVID-19 pandemic, consider some of the innovations which have been highlighted in primary and secondary care and share reflections on their alignment with system priorities. Explore opportunities for innovation and scaling that can help work you’re doing locally now and consider how we can maintain momentum behind innovation despite current pressures on the system. Delegates from across the UK and Ireland and every bit of the health and care system are warmly encouraged to join to bring fresh, cross-boundary perspectives.

Delivered by: Dawn Chamberlain - Director of Clinical Improvement, NHS England and NHS Improvement & Beneficial Changes Network Lead Hannah Price - Senior Policy Lead, NHS England and NHS Improvement's Primary Care Group Anne Joshua - Head of Pharmacy Integration, NHS England and Improvement Penny Pereira - Q Initiative Director, The Health Foundation Zarina Siganporia - Innovation and Collaboration Manager, Q

On demand

How QI is helping through this crisis

Improvement methods have come into their own for many people during the pandemic. In this session, Amah Shar and John Fitzsimons explore the way that improvement methods help address the challenges of rapidly unfolding crisis situations. Discover the ways QI techniques are being used by other Q members to introduce changes under pressure, and take away inspiration for your local work.

Delivered by: Penny Pereira - Q Initiative Director, The Health Foundation Dr Amar Shah - Consultant forensic psychiatrist & Chief Quality Officer, East London NHS Foundation Trust Dr John Fitzsimons - Consultant Paediatrician at the Children’s University Hospital, Temple St, Dublin & Clinical Director with the HSE’s National Quality Improvement Team (NQIT)

 9:30 - 11:00

Resilience: Your Mindset

In this masterclass you’ll have the opportunity to learn about the thinking tools to rewire and create a mindset of resilience. You will be guided through some new ways of thinking to help increase self-awareness and resource, empowering you to leave with a refreshed mindset to be able to achieve, at an individual, team and organisational level. This session draws on a unique psychotherapeutic programme which helps people understand the components of mindset and how it is currently geared. *This session provides some space for you to reflect as an individual and undertake a range of exercises.

Delivered by: Rebecca Howard - Director & Psychotherapeutic Executive Coach, Shiny Mind

 11:30 - 12:45

Leading and learning across an integrated care system

Collaborative system leadership is hard to do well, and yet when the going got really tough earlier this year, some localities made huge strides in this area. Join this session to hear about how teams in Wessex worked together during COVID-19 to enable them to work effectively across their system, including the lessons and tips they learnt along the way.

Delivered by: Philippa Darnton - Associate Director, Insight at Wessex Academic Health Science Network Alex Whitfield - Chief Executive, Hampshire Hospitals Nicola Bent - Deputy Chief Executive and Director of Innovation Adoption, Wessex Academic Health Science Network Dr Nicola Decker - Clinical Chair, North Hampshire Hampshire and Isle of Wight Partnership of Clinical Commissioning Groups

On demand

Skills for collaboration: a practical tool for you and your teams

Now, more than ever, we need to work collaboratively, but the skills required to do this well are wide-ranging and often under-estimated. Q and Nesta have developed a skills map and user guide to outline the skills and attitudes needed for collaborative change, including practical tools to help you identify your teams’ collective strengths. In this session you can hear about what the skills map is, how to use the practical tools within your team and hear from a lead pharmacist who has used it with her CCG team.

Delivered by: Anindita Ghosh - Innovation and Development Lead, Q Tracy Webb - Associate Director of Collaborative Change, Q Sonal Mehta - Pharmacist and Self-Care Lead, NHS Milton Keynes CCG

Collaborating across boundaries: the big leaps forward in primary, secondary and community services

In this session Professor Becky Malby will talk about the remarkable advances that have been made in cross-system leadership in the face of the COVID-19 pandemic, particularly in primary and community care. Based on a survey of frontline, senior, board and middle leadership, she will outline the major leaps forward that have been made as people have worked together in new ways, and how we can make sure we don’t ever go back to old, less effective ways of working.

Delivered by: Professor Becky Malby - Professor in Health Systems Innovation, London South Bank University & Director, Health Systems Innovation Lab

 12:55 - 13:25

Lunchtime Yoga

Join us for a relaxing, 30-minute lunchtime yoga class with Energy Yoga. This session is suitable for all levels of yoga experience and is designed to enhance wellness by relaxing your mind and body through a series of asana postures and pranayama breathing exercises. To take part, all you will need is a mat, or blankets if you have them (don’t worry if not, it’s just for your own comfort), and some comfortable clothes. If you have yoga blocks, feel free to use them, but not essential.

Delivered by: Akhil - Yoga teacher, Energy Yoga

13:30 - 15:00

Tackling racial inequalities: what role can improvement play in delivering a more equitable health and care system?

Drawing on personal and professional experiences from Q members, this session will provide the space to reflect on racial inequalities that exist within the health system – and the role improvement can play in tackling this. This intimate, interactive session will use principles from Team Time, developed by the Point of Care Foundation, as well as the fishbowl method, to share insights from a small, diverse group of Q members. This will be followed by individual and group reflection time – with a focus on building understanding of the challenges, as well as exploring what members can individually and collectively plan in affecting change.

Delivered by: Hesham Abdalla - Consultant Paediatrician & Clinical Lead for Quality Improvement, Walsall Healthcare NHS Trust John Lodge - Head of Quality Improvement (London Region), NHS England and NHS Improvement Debbie Detheridge - Diversity & Inclusion Practitioner, University Hospitals Dorset NHS Foundation TrustPerpetua Kamwendo - Children and Young People lead in the London Health and Justice Commissioning team, NHS England and ImprovementBev Fitzsimons - Director, The Point of Care Foundation Libby Keck - Head of Design and Collaboration, Q Tarnia Mason - Project lead, Q

On demand

Enabling effective collaboration between patients, staff and communities

The way we work together with patients and service users in improvement can be patchy and good practice does not spread as far as we would like. In this session you will hear from National Voices, the coalition of health and social care charities in England, about their co-design project exploring what more is needed for effective collaboration. Speakers will share their learning about the following questions, to spark discussion and inform your practice:

• What mechanisms best invite, respect and value input in a meaningful way?
• How can small and user-led groups, with limited resources but rich insights, be more included?

Delivered by: Anindita Ghosh - Innovation and Development Lead, Q Rachel Matthews - Programme Manager, National Voices

International examples on improving equity

Dominique Allwood welcomes Dr. David Ansell to share his knowledge and expertise around how to address equity in health and health care. In this engaging interview, David offers insights and examples on important and topical equity issues including racism and inequity in healthcare, COVID-19 and anchor institutions. David also talks in detail about the role of improvement approaches and how improvement leaders can bring their skills and expertise to tackle bigger public health issues. David draws on his wealth of experience as Senior Vice President for Community Health Equity at Rush University Medical Center in Chicago.

Delivered by: Dr David Ansell, MD, MPH - Senior Vice President for Community Health Equity at Rush University Medical Center in Chicago Dominique Allwood - Assistant Director of Improvement, The Health Foundation

 13:30 - 15:00

The surprising power of Liberating Structures

When you feel included and engaged, do you do a better job? Have you noticed the best ideas often come from unexpected sources? Do you want to work at the top of your intelligence and give the same opportunity to others? In this practical, intensive workshop, you’ll gain hands-on experience of Liberating Structures, a field-tested, results-focused repertoire of interaction patterns which include everyone in shaping the future. You will leave equipped with a rich and adaptable toolkit to unleash the creativity and talent of everyone in your team, work group, community, and organisation.

Delivered by: Henry Stewart - Chief Happiness Officer, Happy Ltd

15:30 - 16:45

Effective digital change

COVID-19 is accelerating the shift to virtual care and use of technology. Implementing digital innovation in a way that benefits all demands we consider service design, technology and roles in an integrated way; but this is rarely the case. We’ve formed new teams quickly as a result of COVID-19: how can we optimise the way different aspects of service change come together over the coming months? Join this live workshop to explore what the digital revolution we’re in the midst of means for the work we’re doing now as improvers.

Delivered by: Ruth Glassborow - Director of Improvement, Healthcare Improvement Scotland Shanti Vijayaraghavan - Consultant Physician in Diabetes and Endocrinology, Barts Health NHS Trust Asma Khalil - Professor of Obstetrics and Maternal Fetal Medicine at St George’s Hospital, University of London Breid O'Brien - Deputy Director of Digital Health, NHSX Tim Horton - Assistant Director (Insight & Analysis), The Health Foundation Tom Hardie - Improvement Fellow, The Health Foundation

On demand

Implementing technology in a complex system

Effective implementation of technology in health care recognises that processes, technology and roles co-evolve. The success or otherwise of technology projects is also heavily influenced by the team, organisational and wider context. Hear from Trish Greenhalgh, Professor of Primary Care Health Sciences at Oxford University: a leading expert on the adoption of service and technology change in health care. Understand more about the theory and practice behind calls to take a more integrated approach to digital change in a complex system.

Delivered by: Trish Greenhalgh - Professor of Primary Care Health Sciences & Fellow of Green Templeton College, University of Oxford Tim Horton - Assistant Director (Insight & Analysis), The Health Foundation

Scaling and spread: how do we use what we know in the context of COVID-19?

There’s a critical imperative to make the most of key service innovations that have accelerated through COVID-19. How can we use what we know about how to adopt innovation successfully, including the hard work required to adapt interventions to different contexts, to ensure the NHS continues to spread and embed these innovations effectively for the long term? Tim Horton, lead author of The Spread Challenge shares top tips on how to approach scaling and spread well in the context of COVID-19.

Delivered by: Tim Horton - Assistant Director (Insight & Analysis), The Health Foundation

16:45 - 17:00

Closing session

Frequently Asked Questions

Please find a list of frequently asked questions below. Can’t find the answer to your question? Email: Qevents@cynergy.co.uk

The Q Community Event 2020 will provide you with opportunities to learn, share and reflect through a range of expert-led sessions, practical workshops and spaces to connect with other members. We’ll bring the best of our face-to-face annual event to an exciting and flexible online ‘venue’ – opening it up to more members across the UK and Ireland.
To find out more about the day, and to view our agenda or visit our individual programme pages. Simply click on the Agenda to view the full itinerary of sessions.
The virtual event is free to attend for all Q members. Pre-registration is required to ensure you receive the login to the platform.
Yes, your certificate of attendance will be emailed to you one week after the event.
No software will be required to access the conference content. You may have to sign up to certain services to access the sessions, but these will be free at the point of use. Full instructions will be given.
Our online platform is integrated with Zoom, the cloud-based video conferencing service. This allow us to have live discussions, share content, use the chat function and share our screens. Unless pre-recorded, all live content on the day will be hosted through Zoom. If your organisation has restrictions for using Zoom, please email Qevents@cynergy.co.uk
Yes, you may register for the conference and book any of the sessions on the day, however, please note that some sessions have limited capacity due to their design, so places for these sessions will be on a first come, first served basis.
Attendees can claim clinical CPD hours for the time spent at the event. Please contact Qevents@cynergy.co.uk to arrange a certificate.
We aim to make the event as accessible as possible, and will be providing subtitling for all sessions. However, if you have any particular accessibility requirements or any other needs you feel we should be aware of, please do let us know: email Qevents@cynergy.co.uk
On the day of the conference, you will have access to the agenda, speaker biographies, presentations and resources used in the sessions. You will be able to download resources on the day onto your computer, so you can read the resources after the event. All sessions will be recorded and made available on-demand, so you can watch sessions later on if you miss one. We will also be making sessions and resources available online after the event.
We actively seek your feedback on your experience of the event and there will be plenty of opportunities to provide feedback during the event, and in the post-event survey. If you have anything additional you would like to feedback to us, please email Qevents@cynergy.co.uk
Please do not hesitate to email our event team at Qevents@cynergy.co.uk